Shipping policy
Wholesale Shipping Policy
Shipping Area
Fragancias3y Wholesale currently ships wholesale orders within the United States only. We do not offer international shipping through the wholesale website at this time.
Order Processing
Wholesale orders are generally processed within up to 3 business days after payment is successfully received. Processing time is separate from carrier transit time.
Large orders, payment verification, inventory reconciliation, weekends, holidays, or other operational circumstances may require additional processing time. If a material delay affects your order, we will make reasonable efforts to contact you using the information provided at checkout.
Shipping Methods and Fragrance Restrictions
Available shipping methods are shown at checkout or otherwise communicated for the order. Because perfumes and other fragrance products may contain alcohol and may be regulated as flammable liquids for transportation, carrier, service-level, routing, and destination restrictions may apply.
We reserve the right to change an incompatible shipping method to a compliant service or contact the buyer when carrier rules prevent shipment as originally selected.
Shipping Charges
Shipping charges are the responsibility of the buyer unless a specific promotion or written agreement states otherwise. Shipping charges are calculated or quoted based on the order, destination, carrier, service, package characteristics, and applicable transportation requirements.
Delivery Estimates and Tracking
Carrier transit times are estimates and begin after the order has been processed and transferred to the carrier. We do not guarantee carrier delivery dates and are not responsible for delays caused by carriers, weather, service disruptions, address issues, government action, or other events outside our reasonable control.
When tracking is available, tracking information will be sent to the contact information associated with the order.
Shipping Address
Buyers are responsible for providing a complete and accurate shipping address before fulfillment. Additional charges caused by an incorrect, incomplete, or undeliverable address may be charged to the buyer when permitted by law.
Order Cancellations
Orders may be canceled only before the shipping process begins. Once a shipping label has been generated, the order is considered in the shipping process and cannot be canceled.
Delivery Inspection and Claims
Inspect all cartons and merchandise immediately upon delivery. Claims for damaged, defective, missing, or incorrectly shipped merchandise must be submitted within 3 business days after delivery in accordance with our Wholesale Return & Refund Policy.
Keep the affected merchandise, outer carton, internal packaging, shipping label, and any damaged materials until the claim is reviewed. Clear photographs may be required to support a carrier or merchandise claim.
Lost, Delayed, or Marked-Delivered Shipments
If tracking indicates a shipment is delayed, lost, or delivered but the shipment cannot be located, contact us promptly. We may assist with the carrier investigation where appropriate. Carrier investigations and claim outcomes are subject to the carrier’s rules, service level, and available documentation.
Refused or Undeliverable Shipments
Shipping and handling charges for refused, unclaimed, or undeliverable shipments are non-refundable unless the issue resulted from our error. Any carrier return, address-correction, storage, or reshipping charges may be the buyer’s responsibility when permitted by law.
Contact
For shipping questions, contact wholesale@fragancias3y.com or +1 (954) 200-2644.