Política de reembolso
Wholesale Return & Refund Policy
Wholesale Sales and Return Eligibility
All purchases made through Fragancias3y Wholesale are business-to-business (B2B) wholesale transactions intended for resale. Because of the nature of wholesale fragrance distribution, all wholesale sales are final except for approved claims involving merchandise that arrives damaged, defective, missing, or incorrectly shipped.
We do not accept returns or issue refunds because merchandise did not sell, the buyer changed their mind, ordered the wrong item or quantity, disliked a fragrance, found a different price elsewhere, or no longer needs the merchandise.
Damaged, Defective, Missing, or Incorrect Items
Inspect your shipment immediately upon delivery. Any claim for damaged, defective, missing, or incorrectly shipped merchandise must be submitted within 3 business days after delivery.
To request review of a claim, contact us at wholesale@fragancias3y.com and provide the order number, the affected product name or SKU and quantity, a description of the issue, clear photographs of the affected merchandise, and photographs of the shipping carton, internal packaging, and shipping label when relevant.
Please retain the merchandise and all original cartons, packaging, labels, and damaged materials until we provide instructions. Incomplete or late claims may be denied when we cannot reasonably verify the issue or pursue a carrier claim.
Return Authorization
No merchandise may be returned without prior authorization from Fragancias3y Wholesale. Unauthorized returns may be refused.
When a return is authorized, merchandise must be sent to: FRAGANCIAS 3Y, 2386 SW 5 STREET, Miami, FL 33135, United States, unless we provide a different return address in writing. Returned merchandise must be securely packaged and, when applicable, unused, unopened, and in its original packaging.
Approved Claim Resolution
Once the affected merchandise is received and inspected, or when we determine that a physical return is not required, an approved claim will be resolved by replacement of the affected merchandise or a refund to the original payment method, depending on product availability and the circumstances of the claim.
If the issue resulted from our error or an approved defect or transit-damage claim, we will provide return instructions and, when applicable, a return shipping label. Shipping charges are otherwise non-refundable unless required by law or expressly approved by us.
Non-Returnable Merchandise
Opened, used, sprayed, altered, relabeled, tampered, or customer-damaged fragrances are not returnable. Clearance, promotional, special-order, or final-sale merchandise is also non-returnable unless an approved claim involves damage, a defect, a shortage, or an incorrect shipment.
Because fragrances may be regulated as flammable liquids for transportation, all approved returns must follow the shipping method and instructions we provide. Do not independently ship fragrance products using a service or method that does not permit them.
Cancellations
An order may be canceled only before the shipping process begins. Once a shipping label has been generated, the order is considered in the shipping process and can no longer be canceled.
Refund Timing
After an approved refund is issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. We will refund approved amounts to the original payment method whenever reasonably possible.
Contact
For return, refund, or order-claim questions, contact wholesale@fragancias3y.com or +1 (954) 200-2644.